FAQ
Warranty Policy
Manufactures, suppliers, or publishers, other than Wecct, may provide their own warranties to you. Please contact them for further information. Please note that warranty period may vary according to local laws and regulations. Some countries, states and provinces do not allow limitations on how long an implied warranty may last, so the limitation described above may not apply to you. You may have other rights from state to state or by province or by country.
By using Wecct product you are agreeing to be bound by the terms of the Wecct limited warranty.
We provide a limited warranty for purchases on wecct.com. The warranty period is measured starting on the date the original consumer purchaser received the products.
1.Product Free replacement for damage within 1 years.
2.If the parts need to be replaced after the warranty period, the inspection fee will be charged as appropriate.
3. During the warranty period, the following conditions will not be free of charge:
A. Long-term storage in harsh environments.
B. Warranty period expired.
C. Damage caused by disassemble or modification.
D. Failure to provide a warranty card or purchase proof (invoice or receipt).
E. Damage caused by mistake/negligence or improper.
F. Appearance is naturally stained by use.
Customer Service Helpline
If you have questions please contact us. You can email:
nihaozlq@westsam.com-Our professional customer service team will get back to you in 2 working days.
Payment Issues and Solutions
1. Why did my credit card payment fail?
When customers use a credit card for transactions, issuing banks carry out a series of systematic operations to ensure the transaction is safe and to protect the customer’s interests. If the issuing bank detects that the transaction cannot proceed, it is usually because some information cannot be verified, causing the bank to block the transaction. We have compiled some common reasons for payment failures and their solutions:
a. Incorrect billing address zip code (accounts for 75% of credit card payment failures)
Issuing banks often use zip code verification to confirm that the transaction was placed by the cardholder, which can reduce the likelihood of fraud. Therefore, if your credit card transaction fails, please check whether you have entered the correct zip code.
Solutions:
1. Enter the correct zip code.
2. If you have forgotten the zip code for the card, try using another card to make the payment.
b. Payment failure due to risk monitoring
Issuing banks typically verify the IP address and user agent during payment to determine if the transaction was initiated by you, thereby reducing the possibility of fraud.
Solutions:
1. If the payment fails, please contact the issuing bank for clarification.
2. Use another frequently used credit card to make the payment.
The above are common reasons for credit card payment failures. If you have any other questions, feel free to communicate with our customer service representatives. We are here to serve you diligently.
